“What we collect, and why”

Who is responsible

The details you send through this website are looked after by the operator of the venue, who is named on the About page and in the footer. When this page says we, it means that operator and the team at Tallowwood House. Questions about your details can be sent to bookings@tallowwoodhouse.com.

What the forms ask for

The booking form asks for your name, email address, the day and time you would like, the number of guests, the part of the house you prefer and any note you choose to add. The contact form asks for your name, email address, a topic and your message.

We do not ask for your date of birth, home address, passport or bank details. Nothing on this website is paid for, so there is no payment information to collect.

Some details are optional. You may leave the comment box empty, and you can choose not to say which part of the house you prefer. A request without a phone number is perfectly valid, because we reply by email.

Why we ask

We use your details for one purpose: to answer your request, hold a table and tell you if our plans change. If you mention an allergy, the kitchen sees it, and a note about a celebration is shared with the host and the chef so that they can prepare, and with nobody else. We do not send newsletters, sell your email address or pass it to anyone who does not need it to prepare your visit.

Our basis for using it

Under Australian privacy law we collect personal information only when it is reasonably necessary for what we do, and we use it for the reason you gave it. You give us the details, and your consent, when you tick the box on the form. You may withdraw that consent at any time by writing to us.

Cookies and similar tools

This website stores two small entries in your browser, to remember that you confirmed your age and that you saw the cookie notice. The cookie page lists them in full, along with the way the Google map on the contact page may behave. Neither entry contains your name or any detail from a form.

Guests under 18

Nobody under 18 may enter the house, and this website is not meant for children. If a parent believes a child has sent us details, please write to us and we will delete them.

How we keep it safe

Requests are read by a small number of staff: the host, the manager and the chef. Printed booking notes are shredded after the evening, and email sits in an account protected by a strong password. We keep a request for 60 days after the evening it was for and then delete it.

Our team is told to treat booking requests as private. Nobody reads them aloud, and they are never pinned to the wall of the kitchen or left open on the host's stand.

Seeing, correcting and deleting your details

You may ask what we hold about you, ask us to correct it, or ask us to delete it. Write to bookings@tallowwoodhouse.com or ring +61 2 6552 7391. We will reply within 30 days, and sooner for simple requests. If you are not happy with our answer, you may take the matter to the Office of the Australian Information Commissioner.

Changes to this page

We may update this page when the house changes the way it works. The version on the website is always the current one, and a significant change will be flagged on the booking page for a few weeks. Please look back now and then.