What these terms cover

These terms apply to your use of the Tallowwood House website and to a visit to the house on Pulteney Street. The website describes the house and takes requests for tables; it does not sell anything, run any games or hold any accounts. By sending a request you agree to these terms. The operator of the venue, named on the About page and in the footer, is responsible for the website and the house.

You may read the website and use its forms for their intended purpose, which is to ask us for a table or to send us a message. You may not copy the website, use it to collect details about our guests or staff, or send it anything that is untrue, abusive or unlawful.

Governing law

These terms are governed by Australian law. If we cannot settle a disagreement between ourselves, either side may take it to the courts that have authority under that law.

Complaints

If something went wrong, tell the manager at the house or write to bookings@tallowwoodhouse.com. We would rather hear it on the night, when we can fix it, but a message the next day is just as welcome. We aim to answer within five working days, and every complaint is read by Colin Bailey. If you are still unhappy with our answer, you may contact your state's consumer protection agency.

Who may enter

The house and its website are for adults only. You must be 18 or over to visit, and we may ask for photo ID at the door. We may ask anyone to leave who cannot show that they are an adult, or who ignores the rules of the house after a fair warning.

Chips have no value

The chips used in the long room are the property of the house. They have no cash value, no entry fee is charged for any game or tournament, no prize of any kind is offered, and the chips cannot be exchanged for money, goods, vouchers or anything else. Everything happens in person at the house, and nothing is played online.

Liability

We take reasonable care of our guests and their belongings, but we are not responsible for items left in the cloakroom or on the tables unless we have been careless. Nothing in these terms takes away any right you have under Australian consumer law.

Availability of the website

We try to keep the website running, but it may be unavailable from time to time for maintenance or for reasons outside our control. If a request does not reach us, we cannot answer it, so please ring the house if you have heard nothing within two working days.

Links to other sites

This website shows a Google map and may link to other sites. We do not control them and are not responsible for what they contain or how they handle your information. Please read their terms before you rely on them.

Our content, and changes to these terms

The texts and photographs on this website belong to the house or to the people who made them for us, so please ask before copying them. We may change these terms from time to time, and the version on this page is always the current one.